Introduction

Welcome on https://www.liftr.studio. By continuing to use this website you are agreeing to comply with and be bound by the following terms and conditions (the “Terms and Conditions”). The term “you” refers to the user or viewer of our Website, whether as a guest or otherwise. Use of our Website includes accessing, browsing, or registering to use our Website.

Throughout this policy, when we refer to “Liftr”, “we”, “us” or “our” we mean LIFTR LIMITED, a company registered in England and Wales with company number 14052657, whose registered address is at 71-75 Shelton Street, London, WC2H 9JQ, as well as its group companies or subsidiaries.

Important

Please read these Terms and Conditions carefully before you start to use our Website, as these will apply to your use of our Website.

By using our Website, you confirm that you accept these Terms and Conditions and that you agree to comply with them. These Terms and Conditions refer to the Privacy Policy which also apply to your use of our Website.

Changes to These Terms and Conditions

We may revise these Terms and Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Website

We may update our Website from time to time, and may change the content at any time.

Accessing Our Website

Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

Intellectual Property Rights

We are the legal owner or the licensee of all intellectual property rights in our Website (unless otherwise noted), and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors; and neither shall you republish or reproduce any part of this website through the use of iframes or screen scrapers.

No Reliance on information

The content on our Website is provided for general information only and shall not be deemed to constitute professional advice or endorsement of any item, service or destination whatsoever.

It is not intended to amount to information on which you should rely and you should not rely upon it in making or refraining from making any decision or in taking or refraining from taking any action. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, free from errors or omissions, complete or up-to-date. Any reliance on the content on our Website is entirely at your own risk for which we shall not be liable.

Limitation of Our Liability

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with; use of, or inability to use, our Website; or use of or reliance on any content displayed on our Website or arising from it. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.

Viruses or Malware

We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Privacy Policy

At Liftr, we are committed to maintaining the trust and confidence of our customers and the people we keep in contact with. As a company dedicated to transparency and open communication we take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

You can get hold of us in any of the following ways:

1. by e-mailing us at dataprotection(at)liftr(dot)studio; or
2. by writing to us at LIFTR LIMITED, 71-75 Shelton Street, London, WC2H 9JQ.

We may update this privacy notice from time to time. This version was last updated on 01/09/2022.

1. Key Definitions

The key terms that we use throughout this privacy notice are defined below, for ease:

Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.

Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer-base.)

Personal Information: in this privacy notice we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information which has been anonymised.

Special Information – certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.

2. Details of personal information which we collect and hold about you

2.1 Set out below are the general categories and in each case the types of personal information which we collect, use and hold about you:

2.2 The types of personal data we collect about you may differ from person to person depending on who you are and the relationship between us.

Details of special information which we collect and hold about you

3.1 Special information is explained in section 1 above. We do not, and never will collect any special information about you such as:

1. race;
2. ethnic origin;
3. politics;
4. religion;
5. trade union membership;
6. genetics;
7. biometrics;
8. health;
9. sexual orientation.

3.2 We do not collect information from you relating to criminal convictions or offences.

4.Details of how and why we use personal information

4.1 We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below, but in most cases, we will use your personal information for the following legal reasons:

1. Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
2. Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests.
3. Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and
4. Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.

4.2 So that we are able to provide you with services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the requested services to you.

4.3 It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this then we may be prevented from supplying the services to you. (for example, if you move address and do not tell us, then your goods may be delivered to the wrong address).

4.4 Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information, in which case, we will confirm that reason to you.

4.5 We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information. Please also note the following:

1. if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and
2. for some of the purposes we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances. If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy notice.

4.6 Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together wither other personal information and you are not identifiable from that combined data we are able to use this.

4.7 Under data protection laws we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) which we told you about. If we want to use your personal information for a different purpose which we do not think is compatible with the purpose(s) which we told you about then we will contact you to explain this and what legal reason is in place to allow us to do this.

5. Details of how we collect personal information and special information

5.1 We usually collect Identity Information, Contact Information, Survey Information, Marketing Information, directly from you when you fill out our contact form, fill in a survey or questionnaire on the website, contact us to purchase services via email or phone or in writing or otherwise. This includes the personal information which you provide to us when you subscribe to our mailing list or enter a competition or survey.

5.2 We may receive some of your personal information from third parties or publicly available sources. This includes:

1. Identity Information and Contact Information from selected data brokers such as partners or investors.
2. Identity Information and Contact Information from publicly available sources such as Companies House;
3. Website, Device and Technical Information from third parties such as analytics providers (like Google);

5.3 We may also receive Website, Device and Technical Information automatically from technologies such as cookies which are installed on our website.

6. Details about who personal Information may be shared with

6.1 We may need to share your personal information with other organisations or people. These organisations include:

1. Other companies in our group (who may might act as joint data controllers or as data processors on our behalf) and who provide part or all of the services we are providing to you, or you have requested us to provide to you.
2. Third parties who are not part of our group. These may include:
   1. Suppliers of services that we are using for a Contract Reason or Legitimate Interest Reason in order to supply you with the services you require (such as other software development firms we may subcontract with)
   2. Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies or other UK or EU law enforcement agencies;
   3. Our advisors: such as lawyers, accountants, auditors, insurance companies who are based in the UK or the EU.
   4. Our bankers who are based in the UK or the EU.
   5. E-mail platforms who are based in the UK or the EU
3. any organisations which propose to purchase our business and assets in which case we may disclose your personal information to the potential purchaser.

6.2 Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor we will ensure that we have in place contracts, which set out the responsibilities and obligations of us and them, including in respect of security of personal information.

6.3 We do not sell or trade any of the personal information which you have provided to us.

7. Details about transfers to countries outside of the EEA

7.1 We will not normally transfer any of your information outside of the UK and EEA area. If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information, as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including where relevant any exceptions to the general rules on transferring personal information outside of the EEA which are available to us – these are known as ‘derogations’ under data protection laws).

7.1 The safeguards set out in data protection laws for transferring personal information outside of the EEA include:

1. where the transfer is to a country or territory which the EU Commission has approved as ensuring an adequate level of protection;
2. where personal information is transferred to another organisation within our group, under an agreement covering this situation which is known as “binding corporate rules”;
3. having in place a standard set of clauses which have been approved by the EU Commission;
4. compliance with an approved code of conduct by a relevant data protection supervisory authority (in the UK, this is the Information Commissioner’s Office (ICO);
5. certification with an approved certification mechanism;
6. where the EU Commission has approved specific arrangements in respect of certain countries, such as the US Privacy Shield, in relation to organisations which have signed up to it in the USA.

Details about how long we will hold your personal information

8.1 We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties which we have provided with the services we provide.

8.2 We have set out above the details of our retention periods for different types of data. You can find them in in section 2 and also in section 3.

9. Automated decision making

9.1 ‘Automated decision making’ is where a decision is automatically made without any human involvement. Under data protection laws, this includes profiling. ‘Profiling’ is the automated processing of personal data to evaluate or analyse certain personal aspects of a person (such as their behaviour, characteristics, interests and preferences).

9.2 Data protection laws place restrictions upon us if we carry out automated decision making (including profiling) which produces a legal effect or similarly significant effect on you.

9.3 We do carry out automated decision making (including profiling) which produces a legal effect or similarly significant effect on you. If we do decide to do this then we will notify you and we will inform you of the legal reason we are able to do this.

10. YOUR RIGHTS UNDER DATA PROTECTION LAW

10.1 Under data protection laws you have certain rights in relation to your personal information, as follows:

1. Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
2. Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.
3. Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.
4. Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.
5. Right to data portability: this right allows you to request us to transfer your personal information to someone else.
6. Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information. In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

10.2 In addition to the rights set out in section 10.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent. Further details about this are set out in section 4.4.

10.3 If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request then please note:

1. we may need certain information from you so that we can verify your identity;
2. we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
3. if your request is unfounded or excessive then we may refuse to deal with your request.

11. Marketing

11.1 You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.

11.2 However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes , you can always contact us on the details set out at the beginning of this notice.

11.3 If you do request that we stop marketing to you, this will not prevent us from sending communications to you which are not to do with marketing (for example in relation to services which you have purchased from us).

11.4 We do not pass your personal information on to any third parties for marketing purposes.

12. Complaints

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.

13. Third Party Websites

Our website may contain links to third party websites. If you click and follow those links then these will take you to the third party website. Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.